Post Highlights GovLoop is Celebrating National Customer Service Week: Follow Here Francisco Navarro, Customer Service Policy Advisor, New York City, discusses customer service initiatives in New York City Story is an excerpt from GovLoop’s research report: Re-Imagining Government Customer Service This week GovLoop has been celebrating National Customer Service week. The following is an excerptRead… Read more »
Search Results for: research
Debate 1 Done, What Did We Learn? – Plus DorobekINSIDER’s 7 Stories
On GovLoop Insights’ DorobekINSIDER: De-mystifying big data. We got myth-busting with a state and local government guru. Click here for the full recap. https://www.govloop.com/profiles/blogs/de-mystifying-big-data Did you know that the federal government funds more than 80 programs that gives transportation assistance to low income families, seniors, children and people with disabilities? That’s a lot of programsRead… Read more »
Digital Government: The Third Platform
The launch of the Government Digital Strategy earlier this year has spurred great discussion around the power of new technologies in government. Thom Rubel, VP of Research at IDC Government Insights, recently launched a YouTube Tech Talk, Government and the Third Platform, which addresses several of the opportunities that have arisen from technology innovation. InRead… Read more »
Invitation for Workshop Leaders to Post their Case Studies on Participedia.net
NCDD has been involved in a great project called Participedia.net for the past couple of years. Participedia is a new online repository for detailed case studies on democratic innovation and public engagement. Here’s a letter from Participedia director Pat Scully extending an invitation to session leaders at NCDD Seattle to contribute their stories and casesRead… Read more »
How Long Should I Stay Here?
Each year, our organization hires a group of recent college graduates into our human resources intern program. The interns spend the next two years traveling throughout the Department learning the ins and outs of processing HR actions, the culture and a bit about themselves. The program culminates with graduation and an honest Q&A session withRead… Read more »
TechAmerica Foundation’s Big Data Commission Publishes Comprehensive Guide to Best Practices for Big Data for Governments
By BobGourley The TechAmerica Foundation is a non-profit (501c3), non-partisan resource and voice for the US technology industry. They have a tremendous reputation for encouraging industry-wide collaboration and for disseminating concepts, ideas and well researched policy proposals on topics such as US competitiveness in a global economy, innovation in the nation and in government, andRead… Read more »
Sandia National Labs’ Massive Android Testing Array, False Cyber Attacks, and More
By AlexOlesker Here is today’s federal cybersecurity and information technology news: Sandia National Laboratories is building an experimental set-up of 300,000 Android devices so that researchers can study how hackers disrupt mobile networks. More here. Defense Information Systems Agency Chief Information Officer Henry Sienkiewicz will become the new vice chief information assurance executive while DavidRead… Read more »
111 Innovative Government Initiatives
Every year (since 2010) the Ash Center for Democratic Governance and Innovation located at Harvard University releases a list that recognize and promote creative government initiatives and partnerships. This year the Ash Center recognized 111 innovative government initiatives as Bright Ideas. The list contains creative initiatives from all levels of government—including school districts, county, city,Read… Read more »
MarkLogic Government Summit 14 Nov 2012
By BobGourley The MarkLogic Government Summit will be held 14 Nov 2012 in Washington DC. I’ve seen an advanced copy of the agenda, and it is looking awesome! It includes some real heroes of enterprise and government IT. Get more info and register here The following is from the event write-up With mission critical bigRead… Read more »
Defibrillating Knowledge Management
This is not the original title for this blog, the change is a bow towards the good folks on the ACT-KM listserv, some of whom are checking for a pulse on the teenaged wrist of Knowledge Management. The social graph used to be analog, fleeting and personal – which extended to our metaphors: “Whom doRead… Read more »