This infographic explains the basics of human-centered design and its importance to customer service.
Customers Come First With a Human-Centered Design Approach
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Putting Constituents First: Call Centers That Improve Customer Service
This playbook details how a modernized cloud call center can improve customer service at your agency.
What Is Your Leadership Agenda? 5 Tips for Becoming the Best Version of Yourself
Good leaders are intentional about the type of leader they want to be and what they want their leadership to accomplish.
5 Strategies for Evaluating Payment Platforms for Government
Constituents expect a wide range of payment options for government transactions. Here’s what to look for in payment platforms.
5 Ways to Support State and Local Workforces
State and local governments may struggle today to fill positions and retain talent. Here are five expert tips on how to overcome those hurdles.
5 No-Brainer, Security-Enhancing Purchases for the New Fiscal Year
What’s the spending strategy here? Simply this: A culture that values innovation seeks solutions for smarter ways to work.
5 Success Skills for New Hires
When an agency hires you, it wants you to succeed. That’s why agencies have employee manuals, organization charts and onboarding processes. But new hires need to do some of the legwork, too.
First Aid for Projects
Sometimes projects need their own kind of “first aid.” Applying the “Breathing, bleeding, broken, consciousness” formula to a project emergency can help save the day.
Why Cloud First Is a Win-Win for the Public and Government
Cloud first is what the public expects today. In a win-win, governments are moving constituent services to the cloud.
5 Steps to Foster a Community of Practice
A community of practice is a “group of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.” How can you build a successful one?