An interview with Michael Rucki, Division Manager of Communications and Website Services, and Rigina Pietrowski, Web Communications Specialist at Pension Benefit Guaranty Corporation Creating good citizen experiences is not a one-time exercise. At the Pension Benefit Guaranty Corporation (PBGC), Michael Rucki, Division Manager of Communications and Website Services, and Rigina Pietrowski, Web Communications Specialist, areRead… Read more »
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
With so many channels of engagement available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.
Across industry and government agencies, social media has transformed from a ‘nice to have’ to an essential component of information delivery, communications and service strategies. By developing a centrally managed social media strategy that empowers personnel across the agency to interact with citizens as they need to, agencies can enhance the citizen experience and create… Read more »
Automation tools like Red Hat’s Ansible — an open source IT configuration management, deployment and orchestration tool — can help agencies turn their security posture from reactive to proactive.
When an opportunity is properly seeded and people can see it for themselves, intellectual energy is naturally created. The next step is to focus that energy by providing a challenge in such a way that it creates a huge stretch for a team or organization.
While most agencies and government offices focus their online communication efforts via Facebook, Twitter, YouTube and Instagram, there is an extremely valuable platform that these offices can take advantage of. It’s the four letter word…B-L-O-G.
For government, the task of effectively communicating with customers can feel overwhelming. But with the right approach, agencies can tackle all of these objectives while also effectively engaging users.
What do you do for a living and where do you work? You’ve probably been asked those two simple questions innumerable times during job interviews, varied professional events, and social, alumni and family gatherings. But have you ever carefully prepared compelling answers to those questions?
For Thursday’s online training, “IT Innovation and How to Get There,” GovLoop brought together experts Shashank Khandelwhal, Director of Cloud.gov at 18F, and Jason Adolf, Industry Practice Lead for Appian’s Federal Business, to discuss some of the challenges of digital transformation and strategies to achieve innovation.