As managers look for ways to improve CX within the agencies they lead, they should keep in mind that the most effective changes come when leaders themselves demonstrate a shift in behavior, elevate their focus on improving employee and customer engagement, and prioritize CX in tangible goals and priorities
What citizen services should look like to effectively engage with its citizens through next-generation applications.
GovLoop’s recent online training explored how agencies can begin to use automated operational intelligence tools to meet citizen experience goals?
As the volume of data that agencies collect increases, the challenge becomes how best to extract that data from sensors and use it in a meaningful way.
A smart city is a municipality that uses information and communication tech to increase operational efficiency. Here’s how you can drive the evolution.
A connected government participates in the creation and maintenance of data and real-time information. They move away from creating siloed smart projects and set up a true real-time infrastructure that can ingest, collect and analyze real-time data.
Government content now comes in a wide variety of digital formats ranging from photos to satellite imagery to surveillance video and social media. Digital content services platforms can help agencies effectively manage their new, unstructured digital content.
Federal CIO Suzette Kent and women IT leaders from across government shared their personal journeys, how they find balance and career lessons.
To perform daily tasks, connect employees and meet its ultimate mission of securing the nation, the Defense Department must provide uninterrupted access and performance to servicemen and women. But providing critical data will require better, more reliable network access powered by modern virtualization and security technologies. However, data storage, transport challenges, siloed departments and the absenceRead… Read more »
The military, like any other organization, is always evolving. This means, however, that the network that was developed for previous warfare environments and that worked decades ago doesn’t meet current needs, let alone future warfighting needs