Communication technology encompasses a broad range of mediums, from the internet to radio to television to wireless signal providers. It is used in the business sphere, in personal relationships and also in public spaces that are neither primarily commercial or personal, such as a subway stop that uses televisions to broadcast schedule changes. Traditionally, communicationRead… Read more »
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How to Overcome Cultural Barriers to Improve Customer Service
GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. Be sure to check out the home page to view additional resourcesRead… Read more »
Social Media for Public Participation: Step 1 – Inform
There are many roles for social media within government agencies. Joshua Joseph of the Partnership for Public Service is spearheading research into one area: improving operations. We had a lively, discursive conversation yesterday not only about how social media can be used at various points in an agency’s project life-cycle, but about how the PartnershipRead… Read more »
Should Local Governments Pay Bonuses To Employees For Their Ideas?
Many local governments on paper have a Employee Suggestion Review Committee, but few actually utilize such committees successfully. The Town of Amherst, NY as I mentioned in a previous post has such a Committee along with wooden suggestion boxes, which had not been opened in years. According to an Arizona Republic news article at theRead… Read more »
A National Biometric Database, DARPA’s Zombie Satellites, and More
Here is today’s federal cybersecurity and information technology news: The Federal Bureau of Investigation plans to have its Next-Generation Identification system, which will include nationwide iris scan and facial imaging databases, ready for testing by 2014. More here. A military judge has ordered prosecutors to show they are not withholding evidence from Bradley Manning afterRead… Read more »
How to Get People to Write Content for Your Site
The biggest challenge in being a Web Content Manager is not learning HTML or dealing with the complexities of social media. It is a more prosaic one – how do you get people to write content for your web site? I’ve worked in web content for organizations large and small, in government and outside ofRead… Read more »
The Art Of The Start: What The Birth Of Short-Lived Tech Startups Means For The Spirit Of America
Mark Drapeau (Washington, DC) – The prominent startup blog TechCocktail.com recently published a piece titled, Startup Weekend e-Government DC Produced 13 Innovative, Public Sector-Focused Startups. DC-based technology journalist Alex Howard publicly commented that presentations by teams at the end of a 54-hour startup weekend hosted by Microsoft do not constitute “startups,” and that TechCocktail’s headlineRead… Read more »
“Mobile Armour” for Smartphones, Crowdsourcing Military Debugging with Games, and More
Here is today’s federal cybersecurity and information technology news: The Defense Advanced Research Projects Agency and the U.S. Army Research Laboratory have awarded Invincea a contract to expand their Mobile Armour mobile device security project. More here. The Library of Congress has issued a request for information on a mobile application for Federal Library procurement.Read… Read more »
Mass VetsAdvisor: Unlocking Access to Veterans’ Benefits Information
“Returning to civilian life is challenging,” said Kyle Toto, a U.S. Army veteran who worked with Massachusetts Broadband Institute on the project. “When I came home from Afghanistan I wanted to spend time with friends and family and not have to search endlessly for my benefits. MassVetsAdvisor allows veterans and their families to search forRead… Read more »
Where’s Australia’s robust discussions on democracy, openness and transparency?
Australia is an interesting country. We’re one of the world’s oldest democracies, with a strong tradition of free and independent (of government) media. We have universal public health care and a strong separation between politics and religion and between politics and the enforcement of our laws. We have an apolitical civil service with an extremelyRead… Read more »