Re-Imagining Customer Service Report GovLoop Report Explores Customer Service in Gov Infographic How To Create Great Customer Service Excelling With Customer Service GovLoop Guide to Customer Service Optimize With Oracle Join The Oracle Group on GovLoop // Welcome Welcome to the GovLoop Re-Imagining Government Customer Service Research report page. On thisRead… Read more »
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Reading the Riots – as presented at BlueLightCamp
This is the second part of a post about BlueLight Camp, an unconference for Emergency responders, and those who work with them. The session I want to talk about this time was run by Farida Vis. Farida was a member of the team that analysed the 2.6 million tweets generated before, during and immediately afterRead… Read more »
Home Buying Tips and Cheat Sheet
Buying a home is probably one of the biggest purchases we will make in our lives. It’s also something that many of us end up living with for an extensive period of time. In my lifetime, I have been involved in the purchase of five homes, but the tips I am going to share withRead… Read more »
The US and Israel Tied to Stuxnet, The Navy Seeks to Tame Big Data, and More
Here is today’s federal cybersecurity and information technology news: President Obama ordered to accelerate a campaign of cyberattacks against started by President Bush and code-named Olympic Games including the U.S. and Israeli developed Stuxnet. More here. The Department of Energy missed 500 data centers managed by contractors when it took inventory in July, 2011. MoreRead… Read more »
Project Manager (Construction) – Consumer Financial Protection Bureau – Washington, DC
Do you want to be a leader in your field at the Consumer Financial Protection Bureau (CFPB) – a groundbreaking organization solely devoted to the economic strength and vitality of American Families? Do you want to challenge yourself and others? If you answer “Yes”, then we have a career for you! CFPB professionals have unparalleledRead… Read more »
Pay Up! Federal job satisfaction plummets and your weekend reads
Welcome to GovLoop Insights Issue of the Week with Chris Dorobek… where each week, our goal is to find an issue — a person — an idea — then helped define the past 7-days… and we work to find an issue that will also will have an impact on the days, weeks and months ahead.Read… Read more »
Is Your Food Good, Yes?
I was asked once to review some automated programming services a state was offering. Funny thing, there was a statement that said, “If someone is available to answer your call, they will–if not call call later.” Good customer service? Someone thought so. I was appalled. This has to do with both customer service and training.Read… Read more »
More Virtuous Examination of the Big Data Construct: TechAmerica Foundation Announces Leadership for “Big Data” Commission
We recently wrote about TechAmerica and their activities related to Big Data in the Public Sector. A Big Data Task Force in TechAmerica’s public sector group has kicked off a collaborative activity in a Big Data Task Force. There has been a new development in domain. The foundation arm of TechAmerica, which is the groupRead… Read more »
Recruiters, Be All That You Can Be
At the most recent recruitDC, I had the privilege to share with the recruiting community tips on how to incorporate veteran hiring into a recruiter’s mindset. The poignant beginning of this presentation was the opening by Colonel David Sutherland, former Special Assistant to the Chairman of the Joint Chiefs of Staff. The local DC areaRead… Read more »
DARPA’s Cyber Attack Operating System, SOCOM Mobile Encryption, and More
Here is today’s federal cybersecurity and information technology news: The Defense Advanced Research Projects Agency’s Plan X is reaching out to the private sector and universities to develop an operating system capable of launching cyber attacks and surviving counterattacks. More here. U.S. Special Operations Command is looking for new encryption techniques for mobile devices toRead… Read more »