At some point, social media stopped being fun and started being an exercise in leverage for local government. I didn’t sign up for that. So I’m not going to. I’m going to play with Google+ like a normal person. A normal user. Because how else, ultimately, am I actually supposed to work out how we’reRead… Read more »
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Too Many Websites, Too Little Time
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service. Let’s face it, it’s a huge challenge for governmentRead… Read more »
It’s the icing, not the cake: key lesson on open data for governments
At the 2010 GTEC conference I did a panel with David Strigel, the Program Manager of the Citywide Data Warehouse (CityDW) at the District of Columbia Government. During the introductory remarks David recounted the history of Washington DC’s journey to open data. Interestingly, that journey began not with open data, but with an internal problem.Read… Read more »
The End of the World and Journalism in the Era of Open
For those not in the United Kingdom a massive scandal has erupted around allegations that one of the country’s tabloids – the News of the World ( a subsidiary of Rupert Murdoch’s News Corporation) – was illegally hacking into and listening in on the voicemails of not royal family members and celebrities but also murderRead… Read more »
Emotion Reading Technology Matures
Image via CrunchBase “The system can tell that a man comes by a preschool every day at recess,” an executive at a video monitoring software firm once explained to me. “It can even tell that he’s smiling. But it can’t tell whether the smile is creepy or not,” meaning that current Video Content Analysis technology,Read… Read more »
Lots of Open Data Action in Canada
A lot of movement on the open data (and not so open data) front in Canada. Canadian International Development Agency (CIDA) Open Data Portal Launched Some readers may remember that last week I wrote a post about the imminent launch of CIDA’s open data portal. The site is now live and has a healthy amountRead… Read more »
The Evolution of Team Synergy: Transforming Parts into Partners
That the term “synergy” keeps showing up on my mental radar and calendar is not surprising. But yesterday, I experienced the “mother nature” variation. Meandering along the banks of the Chagrin River, 20 miles east of Cleveland, I stepped off the heavily wooded path at the confluence point of two streaming tributaries. Walking along aRead… Read more »
Top Ten Long-Term Trends of Cleantech in the United States
This article originally appeared on the Clean Techies blog and is “reprinted” with permission of the author. In the last decade, the United States have been continuing to decrease its dependence on fossil fuels by investing into clean technologies, including renewable energy and energy efficiency. Because of such, the United States has been able toRead… Read more »
What I’d love to see: Low cost 311 for emerging market cities
This is not a complicated post. Just a simple idea: Can we create Open311 API add-on for Ushahidi? So what do I mean by that, and why should we care? Many readers will be familiar with Ushahidi, non-profit that develops open source mapping software that enables users to collect and visualize data in interactive maps.Read… Read more »
Dancing for Diplomas
At this year’s convocation, our Maxwell MPA students had to dance before they got their diplomas. In one of our joint Public Organizations & Management sessions some RAs had accidentially hit the disco music button in all classrooms. Rosemary was the only one dancing, so that she gave them all bad grades for their classRead… Read more »