Search Results for: plain language

5 Ways to Tell if Your Workplace is Toxic (and What to Do About It)

“Toxic workplaces” have become a hot topic of conversation in the world of work. And almost everyone has a story to tell about a bad boss, a crazy colleague or just a terrible place to work. But how do you tell if your workplace is really toxic, a worse-than-normal place to work, or just a… Read more »

Fostering Citizen Engagement Through Text Messaging Campaigns

As we move further into the 21st century, mobile engagement has been particularly effective, but with so many channels available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.

7 Leadership Communication Tips That Build Employee Engagement

It takes a great leader to keep a team moving in the right direction, motivated to do better and work as a cohesive unit. But, it’s not just about the leader alone. How leadership is demonstrated and communicated greatly impacts the level of engagement employees will show. Regardless of the level of skills a personRead… Read more »

How To Do Customer Service Right

Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished