The cloud and shared services can help state and local agencies unify their siloed IT solutions and fully harness the benefits of modernization for their talent management and HR needs.
Modernizing to Transform HR
Search Results for: silo
Making a Business Case for Customer Experience in Government
Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.
Improving Public Safety With Information Sharing
The ability to quickly and effectively share information across the criminal justice system can be a matter of life or death.
Using GIS to Tackle the Opioid Crisis
Even as the opioid epidemic escalates, many government officials may not understand the true scope of the problem. But geo-enabled data and GIS mapping tools allow communities to visualize an accurate picture of how and where opioid abuse is impacting its citizens. GIS can provide a holistic picture of drug abuse, collect data in real… Read more »
Transforming Customer Experience at U.S. Census Bureau
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
The Role of Technologists in Customer Service
Technologists like systems administrators, web developers and even information officers are rarely framed as the customer service owners of governments. But according to Illinois’ former Chief Digital Officer Hardik Bhatt, that’s exactly what they are.
Using Data Analytics to Maximize Mission Impact
With so much information from multiple sources, agencies need a way to connect the dots, and that’s where data analytics comes in.
It’s Time to Invest in Connected, Digitized Transportation
As roads deteriorate and highway fatalities continue to rise, citizen satisfaction with public transportation offerings is faltering. Now more than ever, it is critical for the public sector to invest in digitized transportation.
Data Alone Is Not Enough: 4 Challenges Which Exist for Leveraging Data for Better Policy Making
Four key lessons based on conversations with chief data officers across varying levels of government.
Transforming the Value of Your Content with Modern Content Services
While government has been focused largely on big data and structured data sets, the more than 85 percent of unstructured data and the impact it has on the operations of government has largely been ignored. From serving citizens, to mission readiness, to day-to-day operations, being able to effectively find and manage content for use in… Read more »