Complex processes are a major pain point in delivering good customer service. Navigating citizenship and immigration services is extremely complicated. Learn how USCIS is using a virtual assistant to help ease this customer service pain point.
Looking for a better way to engage with the population? Try text messaging campaigns to foster better citizen engagement.
A host of advocacy groups and whistleblowers have signed a solidarity letter to support the bill HR 1557-Federal Employee Anti-discrimination Act. Congressman Elijah Cummings introduced HR 1557 on March 24, 2015. The bill, which amends the Notification and Federal Employee Anti-discrimination and Retaliation (No FEAR) Act of 2002, strengthens Equal Employment Opportunity (EEO) protectionsRead… Read more »
As resources diminish and cyberthreats escalate, it’s more important than ever that government adopt risk-based tactics to maximize security. DHS is assisting in that effort with best practices and private-sector collaboration.
In a previous post, we discussed the importance of including men in conversations about women’s advancement in government. But let’s face it. That’s easier said than done. Talking to men about women’s issues can be uncomfortable. You might meet ambivalence, resistance, or even outright disdain. Alternatively, you might just have no idea how to relateRead… Read more »
Find out 11 ways to approach co-workers in your office who lack or have weak digital literacy skills.
We sat down with experts from HHS and FedRAMP to discuss how the cloud security program has evolved, government’s privacy concerns and security challenges.
Open data has the ability to revolutionize the law enforcement community but agencies must first learn how to effectively collect, store and disseminate data. Learn what practitioners across government are doing to address the challenges of opening up data for the law enforcement community.
How do you get policymakers to listen to academics and scientists when making policy decisions? Much like the London subway system – there’s a need to “mind the gap!”
Thinking about making a workplace transition but feeling uncertain about the process? Check out what these vets have to say about their transition from military to civilian life and learn some tips to making your own transition seamless.