As the lack of cyber talent impacts the security of agencies as a whole, the solution in closing this gap lies with every department in a public sector organization – not just IT and HR.
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4 Insights on Gen Z as Employees and Constituents
Gen Z is the first generation to live their entire lives online. What do these digital natives want from government?
3 Cybersecurity Trends and How Your Agency Should Respond
For 25 years, the Government Accountability Office (GAO) has labeled cybersecurity a high risk. But a lot has changed since it made the list in 1997.
How to Quickly Build Stories for Career Success
Do you know how to create persuasive stories to help you best answer interview questions and showcase your talents?
They Said “Great Job!”… Now What? Three Responses to Get the Feedback You Want
You just presented to a group of your colleagues and leadership and hear “great job” as they leave the room. How do you respond? The wrong answer ultimately may hurt you.
Shorter RFI Responses, Please! Three Steps to Attract and Support Small Businesses
It’s become increasingly important to offer government contract opportunities to small and disadvantaged businesses. Here are three steps agencies can take to attract innovative and capable small firms.
Cultivating a CX Coalition in Government
You cannot drive change alone — or from within a silo. Great change takes great people aligned to a common vision. As you spread customer experience (CX) management practices in government, consider these three approaches to bring others along.
How to Make AI Possibilities Into Realities
With widespread adoption, AI will become a powerful companion to government decision-makers and leaders. But the technology alone won’t do much.
How Do You Overcome Resistance in Projects?
We spoke with your colleagues, current and former govies who are experts in the digital services realm. We wanted to know: Have they encountered resistance at work? And importantly, how did they overcome it?
Aim for the “X”
Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.