GovCamp this Saturday was a delight, thanks to the wonderful people who attended, those that helped out, and the good folk at Microsoft who looked after us all so well. This year there has been so much written online that I don’t know what else I can add! The easiest place to go for contentRead… Read more »
Search Results for: cio
Get Organized for Great Customer Service
At long last, the customer service bandwagon seems to be rolling in government. The latest evidence: GSA just quietly unveiled a fabulous new website: HowTo.gov. It puts requirements, best practices, training, and tips for all forms of customer service delivery (web, call centers, publications, social media) under one customer service umbrella. Bravo! Finally, we canRead… Read more »
And now for something completely different…
Its been a few weeks since I added to my blog, and I swear there is good reason for that. December and January have been very interesting months for me, culminating in the biggest career move I have made to date. When I started working in the public sector a few years ago, I madeRead… Read more »
The State of OpenGov/Gov 2.0 – Where to Now?
On Tuesday before the President’s State of the Union address, OpenGov and Gov 2.0 activists, journalists and organizers will gather for a GovLoop live chat, Gov 2.0 Radio podcast and collaborative document editing project to help define the movement and discuss where we need to go from here. Tuesday, Jan. 25, 7:30 to 9 p.m.Read… Read more »
iPhoneography: We’re Just Getting Started
through the flames Check out my latest article iPhoneography: We’re Just Getting Started. In this short piece for the Pink Line Project, I provide some tips on how to best use your iPhone as a camera (hint: don’t use the flash) and advance the notion that the iPhone is the Polaroid of our age. BookmarkRead… Read more »
Eight Signs Your Organization Needs an Editor
1. Your writers assure you they don’t need an editor. 2. Clients send back documents with errors circled in red. 3. Clients threaten to take business elsewhere due to poor document quality. 4. You’ve ever been featured on websites that exist mostly to make fun of poor spelling and grammar. 5. Your managers spend halfRead… Read more »
Weekly Round-up: January 20, 2011
Gadi Ben-Yehuda Last week I linked to an article arguing that crowdsourcing was broken. Here’s one showing how New York is trying to implement it through a program called “Give a Minute.” Twitter and blogging are helping children’s services in the UK. Examples like these should be making it easier to justify the time governmentRead… Read more »
2010 Tied for Hottest Year on Record
According to NOAA, 2010 was one of the hottest years on record, in fact it tied for the hottest. Here are a few of the 2010 US Climate Highlights from the NOAA release of the data: In the contiguous United States, 2010 was the 14th consecutive year with an annual temperature above the long-term average.Read… Read more »
My wish for 2011: Greater comfort with decline and death
Just before Christmas the always awesome Al Emanski asked me if I would write a short answer to a question he was asking a number of people he thought might have interesting answers: What would you like to become more visible in 2011? A number of us responded (there are a fair number of coolRead… Read more »
Government Needs Goals For Success
In December Congress and the Senate passed legislation titled the Government Performance and Results Modernization Act of 2010, sponsored by Rep. Henry Cuellar (D-TX). The act requires federal agencies to: Designate senior officials to serve as a chief operating and performance improvement officers. These two officials would be responsible for finding significant cost savings throughRead… Read more »