Cloud first is what the public expects today. In a win-win, governments are moving constituent services to the cloud.
Why Cloud First Is a Win-Win for the Public and Government
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5 Steps to Foster a Community of Practice
A community of practice is a “group of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.” How can you build a successful one?
When Moving Services to the Cloud, Think Data First
If your data’s a mess when you move it to the cloud, all you get is a cloud-based mess.
5 Steps to Being an Effective Change Agent
The only constant is change and change is difficult for most of us – humans and organizations alike. Here’s how you can be a more effective change agent for your organization.
5 Ways to Boost Inclusion With Customer Experience Data
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.
5 Tips to Pump up Your Productivity
Starting the day already exhausted can make working an uphill battle. Here are five ways to pump up your productivity.
DEI Concepts: First Thought, Second Thought
Have you ever looked at someone and had a biased first thought? Of course you have. But have you ever addressed your second thought?
5 Management Lessons From ‘The Devil Wears Prada’s’ Miranda Priestly
Have you ever considered if she actually had some worthy management skills? Well, I did, using the gold standard of management principles.
What was a Big Learning Moment from the First Half of Your Career?
GovLoop recently asked government CXOs to share advice with emerging and future leaders. Here are highlights from what they said.
5 Ways to Cultivate Supportive Work Environments
Here are five suggestions for developing emotional, informational, tangible and belonging social support work environments.