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Building an Online Community

Guest Post by Dana Blankenhorn I first met Dana Blankenhorn when I left enterprise software and was building an open source company. He was blogging about open source and about two of every three of his posts I had to implement immediately. He was my teacher-from-the-cloud for over a year. He is still the onlyRead… Read more »

Weekly Round-up – July 30, 2011

Gadi Ben-Yehuda Hopefully, the former. On Mashable, Zachery Sniderman lists four ways various governments are using social media “for better or worse“ I bet they’re still not working remotely. Ethan Klapper reports on White House staff holding “Twitter office hours.” And was this thier mouse? Marine General James Cartwright said that “A long-standing reliance onRead… Read more »

Industry and Government Relations Continue To Be A Challenge

Recently at the National Contract Management Association’s World Congress in Denver, the clouds and storms that rolled into the mile-high city were harbingers of things to come for the week as the relationship between government and industry seems to continue a downward trend at a time when it needs to improve. However, it is theRead… Read more »

Managing Complexity

The deficit showdown reflects a challenge of modern times: how can government – and society – deal with increased complexity? A new book may point the way. Noted government observer Donald Kettl, wrote several years ago that the government of the future needs to develop three things to deal with increased complexity: knowledge-driven organizations, theRead… Read more »

SharePoint: an open source community, sharing more for the local area at SharePoint Saturday the Conference Aug 11-13

I’ve made a bold statement “open source community” so let me digress for a second before giving you the juicy details of Community day at DC’S SharePoint Saturday the Conference (SPSTCDC http://www.spstc.org/Pages/default.aspx). When I started my career I can vividly remember a joint user group or NT Server and Linux Administrators in New York City.Read… Read more »

Information Technology: The Future struggling with the Present

While studying history, and looks that long ago, ended up in my mind the following definition:“The science that studies the Past, the Present To Organize and Prepare the Future!” Considering how the Information Technology Profession of the Future, since I was 13 years old I hear it, we notworry about the long wait for theRead… Read more »

3 Ways to Improve Customer Service

The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— The great part about the topic of customerRead… Read more »

Technology Management Revisted

I don’t wish to come across like some old “back in my day” type of person reminiscing about the good old days for several reasons. First when I was starting out the powers that be, thought it would be a good idea to buddy me up with a lot of the senior technical staff andRead… Read more »

The Real Ruling Class

A couple years ago, I was invited to speak at a law firm about the advantages of blogging. People had questions and I had stories so we were doing pretty well. Finally, one associate who wasn’t getting the answers he wanted, said it was all hopeless. It was not legal for lawyers to blog. Disarray.Read… Read more »

Community Blog

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