Right around the corner is one of those holidays that strikes fear into the heart of many – Valentine’s Day. This day focused on romance and love reminds us that we have to come up with something creative to show that special someone in our life that we care. There is no better medium thanRead… Read more »
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An “Aha!” Difference Between Social and Direct Marketing
I grew up practicing direct marketing. It’s a “fire and forget” profession. Send a thousand packages, get a 5 percent to a half percent response. Immediate drop-off. We obsess about improving the list and the package, straining for quarter percent increases. Joe Shumard and I launched the Internet Engagement Forum at the Alexandria Chamber ofRead… Read more »
5 Tips for Effective Delegation
As an executive coach, I have seen a number of my clients facing challenges related to the issue of delegation. These leaders often find that they don’t have enough time during the day to get everything done, and they can’t figure out what they might be doing wrong. They are often not doing the workRead… Read more »
Private & Public Abundance: The Fuel Behind the United States’ 20th-Century Rise
I just returned from a (smooth and perfect) two-weeks cross country trip through Panama, my home country. The trip had multiple purposes including reconnecting with parts of the country I had not visited in over 15 years. But, an unexpected result from this much planned journey came from an unlikely source. While driving to theRead… Read more »
2010 Census Superbowl Ad – The Best Offense is a Good Defense
So the Census Bureau decided to spend $2.5 million to run an ad last night during SuperBowl XLIV, which caused some on Capitol Hill to finger wag about the investment and poor reviews from ad experts. Fair enough, we should be questioning how our government agencies spend taxpayer money as they strive to meet theirRead… Read more »
The customer CAN handle the truth
In the process of redesigning our city’s web site a few years ago, we studied the comments of Gerry McGovern in Ireland. Gerry is the author of a newsletter called NEW THINKING which has insightful content about the use of our web sites and the content we provide on it. I really liked his thoughtsRead… Read more »
Towards a More Transparent and Collaborative Government: One Year In
The other day I was having lunch with Rich Dougherty, the CEO of Expert Choice, a collaboration software company in Arlington, VA that is a client of mine. We were discussing the trends towards a more transparent and collaborative federal government. I decided to record it with my iPhone and turn it into an interview.Read… Read more »
Operation JumpStart VI- A Great Evening even with the Snow!
In its sixth year, “Operation Jump Start VI” event to help the soldiers of Operation Iraqi Freedom and Operation Enduring Freedom transition to civilian careers and brings together defense industry executives to supports soldiers and families at Walter Reed Medial Center. The annual event held at the Army Navy Club gathers support for the firstRead… Read more »
The Open Government Directive & Accessibility Shortcomings
After reading GCN’s article ‘GSA takes a fast, free approach to Web dialogue tool‘ I decided to take a look at the tool in question, IdeaScale, to see what the buzz was all about. The article explains that GSA joins several Federal departments/agencies already using IdeaScale including the White House, Federal Communications Commission (FCC), andRead… Read more »
Avatars, Agents, Web Automation
Two weeks ago, Motorcycle Dan the blogger explained that he is waiting for an avatar to handle his email, scour the web for things that interest him, figure out who to let through on his phone, handle the administrivia of his life. As I listened, I realized I had most of those functions in Gmail,Read… Read more »