Outputs are important, but they shouldn’t be the driver. Outcomes should be driving the outputs to be delivered.
Government Is Paying for Failed IT Delivery by Ignoring Outcomes
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Interviewing Internally? Avoid These Mistakes
Are you interviewing for an internal position at your organization? Check out this list to help prepare and avoid some of the most common mistakes.
Don’t Let Background Noise Disrupt Constituent Engagements
If call center agents cannot hear and understand what constituents are saying, they run the risk of providing a poor experience and undermining trust.
4 Easy Ways to Operationalize Empathy in Your Workplace
Organizational culture thrives when leaders prioritize empathy. These small but mighty steps will make lasting changes to your leadership.
Best Practices in Managing External Training
The pandemic forced many changes, including government reconsidering the way it handles training. For one, in-person training quickly shifted online.
Octavia Butler and Apple Pie? Coach Your People in New Ways of Thinking and Working
Here are seven ways we can become better coaches for people taken from author Octavia Butler’s thoughts about journey mindsets and conversation arcs.
How Agencies Are Enhancing Public Trust and Benefits With Advanced Data Analytics
Data analytics enable unprecedented budgetary transparency and accountability and, by extension, can do much to enhance trust in government.
Are You Ready to Become a Supervisor? 4 Ways to Prepare for This Next Role
From the 2021 NextGen Summit, an expert shared four steps to prepare for your next supervisory role.
Sept. 9 – 4 Things Your Agency Needs In Its Data Toolbox
Plan to join your public sector peers on Thursday, Sept. 9 from 2-3 p.m. ET / 11 a.m. -12 p.m. PT to learn from government and industry leaders about the tools and high-performance computer workstations government workers need to accomplish mission-critical work.
Transforming Your Leadership 1 Great Question at a Time
Here’s why asking question is an essential part of leadership and some tips about how to integrate this quality into your daily work.