This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. We all have an idea of what the citizen user wants. After all, we are citizen users. But once you’ve imagined a new customerRead… Read more »
Recently, GovLoop’s Christopher Dorobek moderated a panel of government IT experts, hosted by the Association for Federal Information Resources Management (AFFIRM). Parts of the panel discussion around the Federal Information Technology Acquisition Reform Act (FITARA) will be on today’s DorobekINSIDER. Last year, a new law – FITARA – was passed to help government better spendRead… Read more »
Here’s how agencies are giving employees more opportunities to expand their skills, meet new people and learn about other parts of the agency.
People analytics presents an opportunity for federal HR leaders to make significant strides in shorter time period and for less cost than traditional solutions would dictate.
The message was this: everyone is in it for themselves here and we will look for someone to blame when anything goes wrong. I couldn’t protect my team and everyone became unwilling and fearful players in the “blame game.”
Organizations are increasingly embracing Innovation Labs to leverage new ideas in a practical, actionable way and as a means for moving government forward.
Your team is talking about a tough slog of a project that hasn’t been going well. Milestones have slipped. Deliverables haven’t been delivered. Rather than determining how you can move forward together, your team is fixated on finding someone to blame for what went wrong. Tempers flare as everyone points their finger at everyone else…. Read more »
Originally posted by Torleiv Flatebo, Director of Platform Engineering and Site Reliability on the GovDelivery Blog While GovDelivery is now over 15 years old, we have always been a Software-as-a-Service company priding ourselves in pushing the envelope in terms of cutting edge government software. That said, over the course of the last decade, technology has changedRead… Read more »
Innovation. It’s the key to success that many leaders are looking for. With the pressure to increase quality while decreasing costs, there’s a revolving door of need for new strategies to tackle the complex challenges that the public sector faces. In this environment, innovative solutions can help deal with such challenges and provide meaningful change… Read more »
Leadership is a skill you can get better at. To become a better leader takes intention, thoughtful reflection, strategic personal goal setting, practice, and a whole lot of reading.