When you have enough talent, you can be confident about your agency’s capabilities. But most organizations don’t have enough. So, they need to augment their staff with the right tools and procedures.
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Using Contact Center-as-a-Service Technology for Better CX
CCaaS providers who offer SaaS-based applications can enable customer service organizations to manage multichannel customer interactions.
Get the Most Value From All Data All the Time
Adopting a unified platform for data lifecycle management ensures that all data is available, secure, and ready to use.
When Schools Are Online but Students Aren’t
At least 3.7 million households lack internet access according to a Census Bureau survey. Here is how one school ensures its students have connectivity.
Accelerate Your Agency’s Adoption of AI and ML with AWS and Partners
AI and ML solutions can increase agencies’ efficiency, improve job satisfaction, and increase the quality of services offered to constituents.
Transition Notebook: Agency Review Teams and the ART of the Transition
As the incoming Biden-Harris administration-in-waiting deploys its Agency Review Teams (ARTs) across the federal government, here are some helpful ideas for getting off to a good start and setting the stage for long-term success.
Understanding Generational Differences Can Improve Local Gov Services
New research findings make clear that local government’s approach to service cannot be one-size-fits-all. At a time when effectively reaching and engaging all community members is imperative for public health and continuity of government operations, understanding and meeting generational differences is critical.
Automatic and Intelligent Observability: Fast Track to Better User Experience
Learn how the right solutions can help your agency provide a world-class user experience.
Take Phishing Off-Line With an End-to-End Strategy
Phishing tactics have steadily evolved, either in response to new defensive measures from security companies, increased awareness among users or a change in attackers’ priorities.
22 Tips for Virtual Speaking Engagements
These tips will help you prepare from beginning to end for any virtual speaking engagement so that it is an engaging and successful appearance.