It’s looking more and more promising that Congress will pass the Plain Writing Act (S574), the law that so many have championed for so long. The Act passed the House in March by a vote of 386 to 33; and it’s being considered in the Senate now. If it is enacted, get ready, web communicators.Read… Read more »
Search Results for: plain language
Keep It Plain!
With the announcement of the Clearmark Plain Language Awards on April 29, this is a good time to trot out some tips on writing “plain” for your web audience. I don’t care how good your website design is, if the writing is poor – if you don’t communicate with your target audience – your websiteRead… Read more »
When the “Wrong” Words Can Help People Find the Right Services
It’s usually good to use plain language and avoid jargon. But sometimes, incorrect, outdated, or obscure terms can help you “meet people where they’re at”!
GSA Makes it Easier for You to Get on Schedule 70
When partners suggested we come up with a way to describe the process of getting on Schedule using plain language, GSA’s 18F and IT Schedule 70 teamed up and took on that challenge.
On the Nature of Styleguides
Styleguides are useful because consistency is the only editorial virtue. There’s nothing foolish about consistency. But styleguides don’t produce plain language that answers users’ needs. They won’t fix everything–they’ll just make publishing a little easier.
Section 508 Is Only the Start of Accessibility
Section 508 requires that all government communications and information are accessible to people with disabilities. But what happens outside official communications is also crucial for accessibility.
Providing Digital Forms for 24/7 Service
Government agencies need to make their processes and services accessible to all, but outdated processes can get in the way. Paperwork “can often be inaccessible if it is not clearly written in plain language; if translated versions are unavailable; if it does not consider the needs of people with specific vision, auditory, or cognitive impairments;Read… Read more »
Fall Into Free Professional Development
It’s September, which means it’s time to grab your pumpkin spice latte and fall into our free professional development line-up! From learning about low code to managing your manager and even retooling your resume, we’ve got the newest topics you need to know about. Check out our schedule below and be sure to sign up,Read… Read more »
Knowing When, Where and How to Modernize
Modernization can be a game-changer for government, but there are unique challenges in the public sector. Here’s how one innovator manages the change.
Measuring the Value of CX
The metrics used to measure CX in the commercial sphere aren’t always appropriate for government agencies. Here are some qualitative measures that can better demonstrate the value of your CX.