Customers Come First With a Human-Centered Design Approach
This infographic explains the basics of human-centered design and its importance to customer service.
Featured Resource
A Rejection of Hustle Culture – Discussing Quiet Quitting in the Workplace
Hear from a workplace expert about the impact of quiet quitting on the workplace.
Sunshine Week 2023, Part 2: What Is FOIA and Why Does It Matter to You?
The Freedom of Information Act is a vital tool for government transparency. Here’s an update on how it works.
At Your Service: A Case for As-a-Service Solutions
This report details how as-a-service solutions can save agencies time and money while increasing efficiency.
Courage: A Necessary Ingredient for Any Effective Enterprise Risk Management Strategy
Here’s how VITA’s former CIO sees courage and its essential role in forming any agency’s enterprise risk management strategy.
Doing More with Less: How Public Agencies Innovate to Deliver Quality Services
Innovation doesn’t have to be the enemy of providing reliable services — it can help agencies do more with less. Here are some tips on how it’s done.
Sunshine Week 2023, Part 1: What Does Government Transparency Look Like in 2023?
Sunshine Week, March 12-18, is an annual event honoring the idea that government functions best when it operates in the open. Here’s Part 1 in a series of posts about the state of federal transparency in 2023.
How to Motivate and Empower the Five Most Challenging Workplace Personas
Dealing with difficult personalities in the workplace can be tough. Learn how to identify, motivate and empower the 5 most common personas.
How to Dominate Your Data
Agencies are challenged with the explosion of data, and have to work to dominate the data, rather than letting it dominate them.
Successfully Navigate Change in Your Agency
Here’s a recap of the New Supervisors in Gov Virtual Networking Event on change management.
Testing Different Versions of Language can Improve Your Communications
Randomized experiments with multiple wording or design options (A/B testing) can assist in decision-making to help people better understand what you’re trying to communicate.
5 Incentives for Govies to Embrace a Zig-Zag Career Path
Taking an unconventional, “zig-zag” approach to career development, in which you embrace flexibility and variety rather than linear progression, has many rewards.
How AI Could Revolutionize Cyber Operations
Whenever a new technology is involved, there’s a learning curve — and there’s always new technology, Robert Imhof, Consulting Systems Architect at Fortinet Federal. “It’s going to be worth investing the time and effort to learn this technology,” says . “Security professionals that can master utilizing AI in addition to their other technical skills are… Read more »
How MLOps Helps Agencies Get the Most Out of AI
The release of AI foundation models allows organizations to take advantage of broader community investments in AI. But there’s a catch: Agencies need to tweak and train these models to meet their specific objectives, maintain privacy and ensure regulatory compliance.
How to Get More Insights Out of Community Surveys
Tips and takeaways from the experts on how to make the most of community surveys.
How to Improve Security Through Modern Identity Management
A patchwork of legacy identity management systems can lead to security gaps and provide an uneven user experience. Here’s how a modern system can overcome those limitations and provide greater flexibility and more granular controls.
Tips for Introverted Leaders
If you consider yourself to be an introvert, you may have at one point come across the misconception that introverts make poor leaders. The truth is, there is a lot of value in tapping into your authentic self and using that as your leadership strength. During the most recent New Supervisors in Government Community ofRead… Read more »