Featured Resource
Featured Resource
What are the hallmarks of a carefully crafted RFP response? One that shows a vendor would be a good partner with your agency? There are five elements to consider.
This playbook details how a modernized cloud call center can improve customer service at your agency.
This report details how agencies can boost their resilience and protect their data against cyber attackers.
There will never be an easy fix when it comes to working with a not-so-great manager, but here are some do’s and don’ts you might want to consider.
Neurodivergent (ND) individuals bring important skills and perspectives to the workplace, but their unique needs may require special workplace accommodations. Here are six ways to support ND employees.
With most agencies now fielding hybrid workforces mixing on-site and remote workers, data recovery may be more important than ever.
Did you know that Feb. 17 is Random Acts of Kindness Day? Kinder workplaces are crucial to both organizational culture and business
Being a servant leader means putting the needs of the people you work with and lead above your own. It means leading from a place of love, dedication and service.
Good leaders are intentional about the type of leader they want to be and what they want their leadership to accomplish.
Instead of quitting on the job and hoping others don’t notice, unengaged employees can find ways to make their work-life more interesting.
Hear expert advice for increasing customer engagement.
Agencies can adopt certain communications strategies to help remove the shame and stigma often associated with applying for government services, and to encourage greater diversity, equity, inclusion and accessibility in government programs.
Whenever a new technology is involved, there’s a learning curve — and there’s always new technology, Robert Imhof, Consulting Systems Architect at Fortinet Federal. “It’s going to be worth investing the time and effort to learn this technology,” says . “Security professionals that can master utilizing AI in addition to their other technical skills are… Read more »
The release of AI foundation models allows organizations to take advantage of broader community investments in AI. But there’s a catch: Agencies need to tweak and train these models to meet their specific objectives, maintain privacy and ensure regulatory compliance.
Tips and takeaways from the experts on how to make the most of community surveys.
A patchwork of legacy identity management systems can lead to security gaps and provide an uneven user experience. Here’s how a modern system can overcome those limitations and provide greater flexibility and more granular controls.
If you consider yourself to be an introvert, you may have at one point come across the misconception that introverts make poor leaders. The truth is, there is a lot of value in tapping into your authentic self and using that as your leadership strength. During the most recent New Supervisors in Government Community ofRead… Read more »
