“At GSA I encountered an insidious war between the Rights government and the Performance government.” – Martha Johnson. Back in the 1800s the US passed legislation that created the civil service. The objective of the legislation was change the civil service from a rewards system where you got your job just if you voted forRead… Read more »
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What’s the digital communication capability of Australian governments?
On the back of the UK Government’s second whole-of-government communications plan, the UK Government has been undertaking a Digital Communication Capability review asking (in simple terms), how is digital communication and engagement done, and how could it be improved? The Review has involved consultation with Communications Directors, digital engagement specialists and senior executives across theRead… Read more »
Government as a Social Machine featuring Professor Dame Wendy Hall
I blogged today from the Government as a Social Machine forum hosted by ANZSOG and featuring Professor Dame Wendy Hall from the University of Southampton in the UK. The discussion involved a diverse group of stakeholders from public and private sector organisations and covered the history of the internet and the challenges organisations, particularly governments,Read… Read more »
Government as a Social Machine
I am blogging today from the Government as a Social Machine forum hosted by ANZSOG and featuring Professor Dame Wendy Hall from the University of Southhampton in the UK. The discussion this morning involves a diverse range of stakeholders from both public and private sector organisations discussing the challenges organisations and citizens face in adaptingRead… Read more »
Go Further Faster – How to Leverage Your Data Across Your Agency
This post was written by Sharon McCoy, GovLoop Research Fellow, and Patrick Fiorenza, Senior Research Analyst. Today, agencies are collecting, storing and managing more data than ever before. Across all sectors, organizations are exploring how to extract knowledge and value from the data they collect. Leveraging data in the public sector presents unique challenges forRead… Read more »
A look into the mind of John Miri
Yesterday I had the opportunity to catch up with John Miri, the former Deputy to the State CTO for Texas, following his presentation at Sitecore’s Digital Citizen Engagement event in Canberra. John is also presenting in Melbourne today, and in Perth next week. The first thing that struck me about John is how different heRead… Read more »
Cloudy With A Chance of Innovation: The Forecast For Government
“It is no longer a question of if to do the cloud. The decision has been made. Now it’s a question of how to use cloud effectively.” – Kevin Jackson, Vice President and General Manager, NJVC In the past 10 years, we have seen government agencies transformed by previously unimaginable technologies, such as mobile, GIS,Read… Read more »
Conferences were next to impossible before the shutdown…now?
Getting approval to attend government conferences was a harrowing experience before the shutdown. Travel restrictions, budget cuts and management approval made it very difficult to attend any government conference, let alone conferences out of town. But now the government shutdown is going to make attending conferences even more difficult. Joyce Bosc is the President ofRead… Read more »
3 Ways to Reduce Waste, Fraud and Abuse
As more government agencies move to self-service and eliminate paper based transactions, agencies must place an emphasis of preventing waste, fraud and abuse. These efforts come when agencies are required to deliver increased services, at lower costs. In a time when the economy is slowly climbing out of a recession, increased pressures have been placedRead… Read more »
How to Enable Holistic Care for Individuals – The Smarter Care Approach
How can agencies enable holistic and individualized care to citizens? This is the crux of the issue for improving social programs in the public sector. In today’s world, there are a variety of issues that come into play when providing social programs to those in need. It’s beyond just looking at lifestyle choices, social determinantsRead… Read more »