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This new report looks at how contact centers – often the first engagement the public has with an agency – can use cloud tech and analytics to rebrand the government as customer-centric.
You don’t have to know all the technical ins and outs of the cloud, but understanding the range of options to drive business outcomes is essential. This allows you to be the driver of your own destiny.
Explore the challenges agencies face in managing their growing cloud operations and the tools they can use to bring them under control.
Agencies need to gain visibility into their cloud environments and implement a holistic multicloud strategy to improve efficiency, control costs and secure their increasingly complex environment.
Software containers can help agencies by virtually packaging code and expediting cloud-based and on-premises software application development.
Network visibility can help agencies view every part of their hybrid cloud environments by mixing the right activities and tools together in one platform.
Take a closer look at cloud challenges and learn what you need to know about a multi-cloud strategy and how you can get your infrastructure under control.
Explore the reasons behind runaway costs and the tools and processes necessary to rein in spending.
To get a real measure of how cloud services are perorming, you need to gather and integrate performance data from a wide variety of sources.