Last week I had the pleasure of attending the American Association for Budget and Program Analysis (AABPA) Spring Symposium which was held at the Capital Hilton Hotel in Washington, D.C. I had a wonderful time meeting and learning from budgeteers and experts from around the nation. The theme of the symposium was “Refine, Retool Collaborate:Read… Read more »
Search Results for: silo
Workblogging
Euan Semple wrote a short post the other day that really caught my eye. Here it is in full (hopefully he doesn’t mind!): A business where everyone blogs. Everyone thinks about what they are doing and writes about what they are doing. From the top to the bottom, the edges to the middle. Everyone awakeRead… Read more »
Here comes Noot – the public sector social business tool
I’ve written loads in the past about the importance of using social technology in the workplace, especially in the public sector. It’s great for tearing down silos, sharing knowledge, making the most of talent, completing projects successfully and maybe making life a bit more interesting. One bit of technology I have had my eye onRead… Read more »
This big metal circular things with the ladders up the side
Otherwise known as silos. The things which contain grain and other mysterious substances which I was told to stay away from as a child roaming the fields surrounding our village freely – silos and slurry pits, the enemies of the right to roam. Leaving slurry pits aside (though there temptation to weave them into thisRead… Read more »
There is no such thing as IT
I have cracked the problem of government IT. A few months ago, I argued that there is no such thing as the government. Now, in a further breakthrough, I have realised that there is no such thing as IT either. Putting those two thoughts together leads unavoidably to the conclusion that the problem of governmentRead… Read more »
Are We Ready to Provide Great Customer Service in the Federal Government?
Yesterday, April 27, 2011, President Obama issued an Executive Order: Streamlining Service Delivery and Improving Customer Service. In a nutshell, it directs agencies to develop and monitor customer service plans and measures and to solicit customer feedback to improve service. It calls for agencies to use technology to streamline customer service and to emulate practicesRead… Read more »
Invincea Webinar Will Help You Stop Spear Phishing Threats
Invincea, the firm named “Most Innovative Company of RSA 2011,” will be conducting a webinar on Thursday April 28 at 2pm EST. The webinar will feature Dr. Anup Ghosh, Founder and CEO at Invincea. The topic of this webinar is Phishing and how to prevent it. I have not seen this webinar yet, but asRead… Read more »
HOW TO MAKE SOCIAL MEDIA A BUSINESS TOOL
Frank Eliason, senior vice president for social media at Citigroup, is not only a believer in social media, but also has put social media to work. Eliason recently joined Citi after making a reputation as a change agent at Comcast. FedInsider spoke with him following his presentation at last week’s Federal Senior Management Conference (FedSMC)Read… Read more »
Cook County Opens Data to the Public
Click here for a link to the plan Cook County Board President Toni Preckwinkle and Cook County Commissioner John Fritchey today announced a major initiative to bring meaningful transparency reforms to Cook County. The Open Cook County Plan is aimed at making county government data and information publicly available so residents can more effectively understand,Read… Read more »
The Biggest Barrier to Great Customer Service? Egos!
I had an interesting discussion with an esteemed colleague about my last blog post on making sure portal sites add value. One of my suggestions was to adopt a common design and publication standards across all agencies covered by the portal. He said, “Here’s a fact…every government entity will do what is in its bestRead… Read more »