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Customer service is a core function of government. With government customers having heightened expectations of the level of service government should provide, now is the time for government to identify ways to improve how they deliver customer service. Improving customer service in government does not come without significant challenges. Throughout the Re-Imagining Government Customer Service Research Report, we identify challenges and provide strategies to help you improve your customer service initiatives. We encourage you to view the report, reflect on how customer service operates in your agency, and then share your lessons learned, your best practices and help us work to improve customer service in government. This report is just a start. We want to hear from you and your experiences, together, we can help each other to re-imagine customer service in government.
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