Agency processes often are slow and cumbersome and overly reliant on manual, paper-based requirements. Such inefficiency affects even simple interactions with consumers, vendors, contractors, and various internal departments — and although staff know intuitively that there’s a better way, modernization can seem confusing.
But automating your operations is actually straightforward. You begin by identifying the systems that are ripe for automation, and then working with a trusted partner to digitize those processes. Eventually, you look for ways to optimize your new system’s performance over time.
“Technology has advanced quite a bit. However, if you look at every nook and corner of [government], there’s a lot of manual processes still happening, [and] I think we feel that in our day-to-day lives,” said Niranjan Vijayaragavan, Chief Product Officer at Nintex.
In this video interview, Vijayaragavan explores the benefits and “how to” of process automation. Topics include:
- Why agencies should involve non-IT staff in process automation
- How AI specifically impacts this field of automation technology
- Tips for overcoming paper-based, manual systems
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