Agencies need to provide services for both employees and constituents, but many find themselves working in the dark. They don’t know how those services are resonating with the intended users, and without those insights it can be hard to move forward — to deliver the kind of digitally driven experiences people want and expect.
Agencies need a long-term strategy aimed at enhancing the government experience. To explore the topic, GovLoop recently hosted an event featuring government and industry leaders, and together they described five key strategies to improve interactions for both government workers and constituents seeking services.
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