In the wake of the pandemic, many government agencies are pursuing efforts to connect more effectively with constituents. Agencies are redesigning platforms, ecosystems and infrastructures as they seek to increase access to critical services.
To elevate constituent engagement, agencies need to address challenges around siloed and paper-based processes. They need to work within constrained budgets, while at the same time addressing growing cybersecurity risks in an ever more digitally connected world.
At a recent GovLoop online training, experts from government and industry discussed strategies for government agencies as they utilize technology to help foster digital equity and enhance constituent engagement.
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