People often talk about the customer or constituent experience as if it were just a matter of having the right mindset. But a good CX mindset, while admirable, is little more than wishful thinking if you don’t take concrete steps to understand and improve the quality of services you provide constituents.
In a recent GovLoop virtual event, sponsored by Dynatrace, experts from government and industry discussed a variety of tactics that can make a difference. Here are some highlights from that conversation
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