Many government agencies use identity and access management (IAM) solutions to manage which employees can access which IT resources and services. It has become a staple of government cybersecurity. Now, a growing number of agencies are wondering: Can these same capabilities be used to ensure the security of digital citizen services?
This course will look at the concept of Customer IAM (CIAM) and how it can be used to improve not only the security and privacy of citizen services, but also improve the citizen experience by providing users with a more seamless transition from one channel to another.
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