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How to Reduce the Administrative Burden and Improve CX

Paper forms don’t just cost people time and money: They may cause people to miss out on vital benefits or key insights.

By digitizing manual, paper-based processes, agencies can not only ease the administrative burden on staff and their community; they can also ensure that data resulting from those forms is easier to find to better meet constituents’ needs.

This report highlights four key factors for digital success:

  • Connecting physical and digital content.
  • Simplifying data access through system integration.
  • Tapping the power of digital forms.
  • Leveraging artificial intelligence (AI) to streamline access to data and insights.

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