To implement human-centered design in your agency, you’re going to need a toolbox of methods, techniques, and resources, as well as a process to guide you through using that toolbox. This course is Part 2 of an ongoing series of learning modules that delve into the process of human-centered design. Watch Part 1, The Human-Centered Design Mindset, before you begin this course.
After finishing this course, you’ll be able to:
- Identify the typical phases of a human-centered design process.
- State the goals of each phase of the human-centered design process.
- Recognize real-world applications of each phase of the human-centered cesign process.
- Recognize the value that a persona offers when exploring and empathizing with users.
- Indicate the benefits of identifying at least one core design challenge.
- Recall the three lenses through which designers should measure the relative value of an idea.
- Recall that rapid prototyping, when coupled with testing and evaluation, moves an idea from low-fidelity to high-fidelity over time.
With special funding from the Knight Foundation, we created this course based on interviews with dozens of experts from across the United States, including:
- Story Bellows, Mayors Office of New Urban Mechanics in the City of Philadelphia
- Catherine Bracy, Code for America
- Andrew Buss, Office of Innovation and Technology in the City of Philadelphia
- Ariel Kennan, Code for America
- Kate Lydon, IDEO
- Joshua Marcuse, Department of Defense
- Harlan Weber, Code for Boston
