Every agency has a responsibility to focus its efforts on fulfilling the needs of its citizens. However, it’s unfortunately all-too-common for competing interests to shift the discussion toward internal agendas and interests. This course introduces the concept of human-centered design and its role in developing government products, services, and policies that put citizens and their needs at the center of decision-making.
After completing this course, you will be able to:
- Advocate for the human-centered mindset within your organization.
- Employ human-centered design methods and techniques to approach problem solving that meets the needs of your citizens.
- Design a strategy for implementing a human-centered design approach that satisfies the unique challenges faced within government.
With special funding from the Knight Foundation, we conducted interviews with the following thought leaders, experts and practitioners:
- Story Bellows, Mayors Office of New Urban Mechanics in the City of Philadelphia
- Catherine Bracy, Code for America
- Andrew Buss, Office of Innovation and Technology in the City of Philadelphia
- Ariel Kennan, Code for America
- Kate Lydon, IDEO
- Joshua Marcuse, Department of Defense
- Harlan Weber, Code for Boston
After completing this course, be sure to check out Part 2 of our Human-Centered Design Course Series.
