Customer experience (CX) is top of mind for government agencies at all levels. But to truly meet the public’s needs, agencies must adapt their outreach to fit constituents’ wide variety of ages.
We recently surveyed 106 government employees to learn how generational differences shape agencies’ interactions with constituents.
Get your free copy of this report to explore the results and learn how agencies are navigating this environment.
Specifically, you’ll learn:
- Four steps to generational consideration.
- How to span generations and include everyone in your outreach strategy.
- How the COVID-19 pandemic may spur age awareness.
Author: Stephanie Kanowitz, Freelance Writer
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