Digital Government, Human Resources

Digital Onboarding: A Lasting First Impression

The federal government has been in a losing battle with the private sector to attract and recruit employees, so much so that the President’s Management Agenda made hiring a priority in 2024. Unfortunately, slow, outdated government HR systems and mountains of paperwork can leave applicants feeling frustrated, and they often abandon the job search in favorRead… Read more »

Citizen Engagement, Digital Government

Missouri: A Case Study in How to Get Smart About CX

Constituents have gotten used to the level of digital services provided by the public sector and are looking for a similar experience when interacting with the government. The solutions and strategies that improve customer service also have the potential to improve the employee experience and the efficiency of government operations. Download this case study forRead… Read more »