What’s the best channel for reaching your constituents? There’s no easy answer. Some say the web or email, while others look to mobile, social or chat. In this video, we look at how to develop a strategy for delivering effective, personalized messaging through whatever channel constituents prefer. Watch by registering below: Brought to you by:
After taking this course, you’ll have a clear understanding of how to update your contact center to meet today’s citizen and employee needs.
In three lessons, this course examines the common challenges to government customer service. Then, it dives into a new approach to customer service that alleviates many of those challenges and provides service across the lifecycle of a service request. Finally, our last lesson offers a checklist of tasks that your agency must complete to provide… Read more »
In three lessons, this course examines the drivers for enhanced communication in government, as well as the barriers that prevent many agencies from reaching their goals. We also outline the capabilities that every agency needs to move forward, and describe how UC-as-a-service brings those capabilities to bear.
Last month, I shared my experiences at the Paralyzed Veterans of America (PVA) “Kids Day” event. The event was a wonderful and inspiring event to attend. Kids Day is an annual special event that is part of the National Veterans Wheelchair Games. Each year a day is set aside to introduce children with disabilities toRead… Read more »