As end-users, if a service doesn’t meet our needs and doesn’t work well, we end up frustrated — not just with the service, but with the agency providing the service. That’s why human-centered design (HCD) needs to play a crucial role in communications and services, where trust is paramount. Take a look at this infographicRead… Read more »
How are agencies improving operational efficiency while enhancing overall customer satisfaction?
Check out this new infographic to explore the results of a recent survey about federal employees’ prioritization of CX and The 21st Century IDEA. You’ll also explore the three key pillars of a modern government.
Explore the results of a recent survey about public servants’ perception of government CX.
Digital services are essential to improving state and local government-constituent service delivery as well as making the jobs of internal personnel easier. Learn how software-based engagement platforms can also help governments transform and connect with citizens and businesses in new ways.
Picking the right IT investments is important for better constituent engagement and citizen satisfaction – and the government is taking note. For example, the President’s fiscal 2016 budget proposal increases IT spending to over $86 billion. Moreover, the budget requests $105 million to create digital service delivery teams at agencies. If government is going to beRead… Read more »
You’ve got mail! While other forms of citizen engagement often get a lot of hype, the real killer app is email. But just because email is the killer app doesn’t mean government always knows the best ways to take advantage of its power. But you are in luck, because we have uncovered the six stagesRead… Read more »
As state and local government employees, you face some tough IT obstacles. You have to build digital solutions to meet constituent demand, and design IT systems and architectures to support new services – all in an environment of tight budgets and limited staff. But by conquering these challenges, you can improve the community planning andRead… Read more »
The way we engage with government is quickly changing. We use modern and emerging technology in nearly every aspect of our lives, and we expect these services to be available from our government. Our latest infographic helps you define your agency’s IT roadmap to help you prepare for constituent 2020.
GovLoop has partnered with RightNow to produce a variety of resources to help you and your organization excel in customer service. Excelling in customer service is no easy task, and with resources like the GovLoop/RightNow Excelling with Customer Service Guide, the Customer Service Hub and the infographic below, GovLoop and RightNow will help you masterRead… Read more »
We’ve got a great Open Gov story (and tool) for you! Last year, former Deputy CTO for Open Government Beth Noveck reached out to GovLoop Founder Steve Ressler about leveraging the energy of community members to complete a gargantuan task: read through all of the Open Government Plans and compile a list of the hundredsRead… Read more »
Two weeks ago, I unveiled a sweet infographic that GovLoop commissioned to spice up some of the resources available at the USAJOBS Info Center. In case you missed it, here’s a link: 4 Winning Tips for a Successful Job Interview In that post, I promised that we would share two more. Well, here’s 2 outRead… Read more »