How to Build Better Community Engagement Through Modernization

As agencies rethink their approach to modernization, it makes sense to envision the end result as a robust digital ecosystem that serves the community as it expects to be served. That means taking a holistic approach to modernization — one that focuses on investment optimization, improved user experience and strong security. This playbook details keyRead… Read more »

Delivering Better Experiences for Constituents and Employees

The Executive Order on Transforming Federal Customer Experience calls on agencies to improve efficiency and empower the federal workforce to solve service problems. In this report, we’ll look at how government can create more effective constituent interactions by turning to human-centered design, which puts the end user’s needs front and center. You’ll learn: How toRead… Read more »