Scalable & Privacy-First Generative AI

Across government agencies at all levels, generative artificial intelligence (GenAI) promises to advance mission outcomes, streamline constituent interactions and boost worker productivity

Let’s take a look at three government use cases that help demonstrate the power of GenAI:

Improving the Constituent Experience: Suppose a New York constituent wants a business license for a general store that’s going to sell beer and wine. They might not know they need a liquor license for that. GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience.

Improving the Employee Experience: GenAI can make government employees more efficient and productive. HR teams, for example, can use GenAI for more effective onboarding, generating training materials that are specific to a given role. Employees themselves can get faster, more comprehensive answers to day-to-day questions as they use GenAI to query agency data.

Strengthening Security and/or Compliance: A GenAI assistant can significantly enhance an agency’s cybersecurity posture. Junior analysts, for example, can use it to chat with a knowledge base, to ask questions when they see an indicator of compromise. GenAI can effectively upskill that analyst in real time.

Want more examples of the benefits of GenAI, as well as ways to address potential security and compliance concerns? Download this quick resource, “The Path to Scalable, Privacy-First Generative AI.”