More constituents than ever expect efficient digital outreach and service options. They want to easily navigate and find information on your website or social media, to respond to citizen surveys, learn when meetings are so they can attend, and find the right contact person so they can ask questions.
If you feel like you’re reaching out for responses and getting nothing back, your customers might not be getting their ideal service experience. That means it’s time to strategize on how you can boost your citizen engagement. You need to pinpoint where the disconnect is to solve the problem, and we’ve gathered experts to help.
Join us online Wednesday, Feb. 22, at 2 p.m. ET/11 a.m. PT to hear from government and industry experts like Endi Silva, Director of Program Development with the Texas Department of Information Resources, about strategies you can begin using today to increase customer engagement.
Specifically, you’ll learn:
- Five strategies for increasing customer engagement.
- The biggest barriers still facing agencies looking to modernize their constituent experiences.
- How agencies can track customer experience to find opportunities for improvement.