To be fully effective, government agencies must raise awareness of their programs and the important work they do on behalf of the public. Branding is crucial to these efforts. Yes, branding. Though government agencies rarely use the word, branding is just as important in the public sector as it is in the private and nonprofitRead… Read more »
Why has it been so difficult to execute performance-based contracting? Certainly the complexities of modern-day service contracting play a part, but as Steve Kelman, former administrator of the Office of Federal Procurement Policy points out, it has been a frustrating and slow moving initiative making little headway in proper execution of these methods. …There isRead… Read more »
SeeClickFix is proud to announce its integration with San Francisco and Washington DC’s 311 systems, after the two cities announced their transition to the Open311 API today. The cities’ use of this open source data platform will enable citizens to communicate service requests directly into their cities’ CRMs by reporting issues through one of SeeClickFix’sRead… Read more »
So I’m here at Open Gov and Innovations and just heard the keynote Cory Ondrejka talk about Open and Agile. Here’s my notes:-It’s hard to be fearless-Hard to lead fearlessly-Get others to follow your examples-How can we keep up in an accelerated world-People predict linear growth, but reality is discontinuous -Usually less short term changeRead… Read more »
As we work on how to use social networking technologies in Gov 2.0, I thought this article from IEEE Transactions on Engineering Management might be of some interest to practitioners. “The Strategic Implications of Web Technologies: A Process Model of How Web Technologies Enhance Organizational Performance” answers two questions: 1) “How do Web technologies supportRead… Read more »
So cool to see Sheila Campbell in Fast Company as most influential women in tech. She runs the GSA Web best practices team… http://www.fastcompany.com/article/sheila-campbell-gsa?1272371351 Favorite
Tucson’s Chantilly Drive had more holes than Chantilly lace. On the SeeClickFix page for the issue, citizens called it a “mine field,” “an obstacle course” and “a wagon trail from the 1800’s.” One neighbor counted 50 holes, some bigger than the hood of a car. It took 3 months and the support of 42 citizensRead… Read more »
This post originally appeared on my external blog, “Social Media Strategery.” Over the last three years, I’ve met a lot of people who are their organization’s social media evangelist, lead, POC, pioneer, ninja, guru, etc., and I’ve met many others who are aspiring to take on that role. Hell, I even wrote my last postRead… Read more »
Shovelware is a derogatory computer term that refers to software noted more for the quantity of what is included than for the quality or usefulness. When little thought is given to the design of an application meant for specific use on the destination platform or medium, resulting in poor quality service, what we end upRead… Read more »
Here’s the scoop: In the 17th annual report to the Prime Minister published a few weeks ago, Privy Council Clerk Wayne Wouters states “government departments have to embrace the Web 2.0 tools and technology that rest of the world uses that allow more collaboration among workers, levels of government and Canadians”. While his predecessor includedRead… Read more »