By necessity most business activities at the process level have been remote and opaque from both the customers, and all too often, from those involved too. I use the phrase necessity to cover two very different aspects; commercial advantage, the benefit obtained from having and applying unique knowledge; as distinct from the operational limitations imposedRead… Read more »
Earlier today, Steve (@govloop), tweeted that he’s a late early adopter, which makes him a government innovator. Heritage media works the same way, often adapting to trends just as they change. I know, because I worked in small and mid-size news orgs for seven years, as an editor and reporter. I started a work-related blogRead… Read more »
That’s how you eat an elephant. Following is the proposal I sent out to all employees in an email tonight. I spoke with all 14 Department Heads in a meeting Monday and with the Clerk, City Administrator and IS Director before heading out on the limb. Now I have to pitch the project through theRead… Read more »
Well before Obama actually assumes office on January 20th, those of us who follow new government media have already observed a proliferation of fresh perspectives on how emerging web technologies may be utilized by the next administration. Some people cite blogging as the key to reform (blogging drives the entire internet, right?) Others claim thatRead… Read more »
As soon as a bill gets passed in Washington, I am usually notified within a few short moments. That’s right me, in my little suburban home office, I get a message with a link to the details. As soon as there is an earthquake, fire, or it starts snowing in Minnesota, I am generally madeRead… Read more »
Last week on ZDNet I was honored to have a guest editorial on their site on the future of Government 2.0. And now with twitter playing a big part of the information gleaned from the Mumbai terrorist attacks, we must acknowledge how web 2.0 will be a player in news and information beyond the bleedingRead… Read more »
This post previously appeared on my “Social Media Strategery” blog. One of the things that I have consistently noticed in my five years as a government communications consultant is that our new hires who come from the corporate world go through an adjustment period upon first supporting a government client. That’s to be expected asRead… Read more »
I came across this blog post and found it really useful – although the author comes at this topic from a Public Relations perspective, I think the information and links on this page are highly relevant for those of us who are trying to understand where and how we might reach our customers using theseRead… Read more »
Raindrops on rock. If we wash the hard rock of positions with the rain of ideas and solutions, we can change the paradigm of political conversation from the shouting of slogans and sound bites to serious consideration of facts (we each have our own,) interests, and possible solutions in a context where consideration is possible.Read… Read more »
Yesterday morning I attended a SRO Public Communication event put on by the Federal Consulting Group and GovDelivery. Over 120 government PA Officers and IT and Web Managers came to hear how agencies are using new digital channels and automated email alerts to better share their content with the public. We heard from a panelRead… Read more »