Posts Tagged: 2

The Biggest Barrier to Great Customer Service? Egos!

I had an interesting discussion with an esteemed colleague about my last blog post on making sure portal sites add value. One of my suggestions was to adopt a common design and publication standards across all agencies covered by the portal. He said, “Here’s a fact…every government entity will do what is in its bestRead… Read more »

Paid vacation

Since nobody else is saying it I will. I know the “professional/pc” thing to say is that we’re glad the shutdown was averted and we’re happy to be back at work. But honestly i’m not. Am I the only one who hoping the shutdown lasted a few days and I could take advantage of theRead… Read more »

The need for micro-participation

A theme I’ve been returning to on a regular basis in the talks I’ve been giving lately has been about the need for government to make participation easier. I’ve blogged in my usual half-assed manner about the participation deficit before, and it strikes me that this is an important issue that is both not goingRead… Read more »

Furlough Beards!

So let’s try something. How about we grow beards during the furlough? Are you game? Will you grow a furlough beard? What better way to show solidarity and identify ourselves as laid off feds? Furloughed Feds unite! Grow those beards! Think of the money you’ll save on razors!! ARE YOU WITH ME???

Your Customers Don’t Care

I was in a local cafe the other day working on a Kanban training course I’ll be making available sometime soon. I grabbed the usual coffee for fuel and then a sugar avalanche of a toffee bar caught my eye. And I bought it. Because I have no impulse control whatsoever. I chewed the firstRead… Read more »

New GovLoop T-Shirt Design

When GovLoop team members head out to happy hours or conferences there’s always one thing that people want the green Gov’t Rockstar T-shirt. Yes we know they are awesome. (side note if you want to score a Gov’t Rockstar T-shirts you can here). BUT we like to try new things at GovLoop so we areRead… Read more »

Generational Differences Training

I recently completed and delivered a new training on Generational Differences for my agency. In the spirit of cooperation and openness I would love to share it with the GovLoop community! Gen%20Diff%206.pptx The training involved participants from a single office within my agency. Being highly interactive, it led to some very interesting conversations as toRead… Read more »