New and Emerging Concepts in EX
Employee experience is essential to. hiring and retention — and to making the most of your workforce. Here are some trends in improving EX.
Posts Tagged: 2023 EX Guide
The CX-EX Connection
Government agencies know that providing good customer experience is central to their mission, but much of what creates a positive experience takes place behind the scenes: It’s how happy public-sector employees are at their jobs.
What do Govloop Readers Value in EX?
We reached out to GovLoop readers for their thoughts about employee experience. Here’s a summary of the survey results.
Where Data Can Take You
Both qualitative data (what people think and feel) and quantitative data (what you can measure and count) can shed light on employees’ experiences on the job. An innovative team in the Department of Veterans Affairs (VA) is collecting and analyzing both types of information to help make the VA an even more welcoming place to… Read more »
Step Up the EX Through Learning
Professional development opportunities can improve an employee’s overall work experience, but the benefits of career education are even more far-reaching. And mentorship makes a big difference.
Listen to Employees, Improve Outcomes
A human-centered approach to managing people, one that includes listening to what they need and analyzing experience data in real time, can help agencies attract and retain a strong, satisfied workforce.
Provide a Modern Employee Experience
Are outdated HR processes making it harder to recruit younger employees? Here are some ways digital workflows can help.
The Right Connections for Agency Recruitment
To attract and retain a dedicated, talented workforce, agencies must say “the right things to the right people at the right time.”