AI Practices for Better CX
When AI implementation focuses on users, it promotes trust and facilitates better agency services. Here’s how Vermont makes it happen.
Posts Tagged: 2024 State and Local Guide
What’s Going on in State & Local?
State and local governments face many challenges and opportunities. Here are some ways they’re meeting them now.
How Communities Are Using Data to Address Inequities
Evidence-based policy can help state and local agencies identify and mitigate systemic harms to better serve their communities.
How State and Local Government Can Bolster Election Security
In an age of mis-, dis-, and mal-information, election officials need the public to believe they’re doing all this securely, because election integrity isn’t just about accurately counting votes.
An Engaging Strategy for Audience Outreach
Improving public trust and engagement doesn’t happen by chance. It requires a strategy, a clear metric for success — more than click and open rates — and data to benchmark against.
5 Ways to Improve Cross-Government Cyber Collaboration
Cyber criminals don’t care about jurisdictional borders. Governments need to collaborate to keep everybody safe. Here’s some advice on how to do it.
A New Type of Agency: Agile and Anticipatory
It matters whether someone has a positive or negative experience transitioning from traditional, face-to-face interactions with agencies to more digital outreach. The right implementation can help.