Government agencies make ample use of PDFs, but it’s an inhospitable format for low-vision users, people who use screen readers, and individuals who access government websites via mobile devices. PDFs do not, in other words, make government more accessible.
The 21st Century IDEA implementation guide is coming soon. Here’s how to get ready.
Agencies can achieve breakthroughs in customer satisfaction by tracking three key application functions: availability, functionality and speed of their services.
More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.
We surveyed more than 130 government employees about 21st Century IDEA and their prioritization of CX. Here’s what they said.
The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government.
We surveyed more than 130 federal members of the GovLoop community about customer experience (CX) prioritization at their agencies, and their responses shed light on the disparities.
Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
Before your agency can successfully address the 21st Century IDEA, you must understand the scale at which you want to implement any new technology.
Agencies that use digital document workflows and electronic signatures save energy, money and time on formerly manual processes.