Long-Awaited IDEA Guidance Is Around the Corner: What Do You Need to Know?
The 21st Century IDEA implementation guide is coming soon. Here’s how to get ready.
Posts Tagged: 21st Century IDEA
How to Combat the Lack of Clear and Consistent Metrics
Agencies can achieve breakthroughs in customer satisfaction by tracking three key application functions: availability, functionality and speed of their services.
Agencies’ Progress in Adapting 21st Century IDEA
More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.
3 Pillars of a Modern, Digital Government
We surveyed more than 130 government employees about 21st Century IDEA and their prioritization of CX. Here’s what they said.
3 Pillars to Digital Government
The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government.
The State of Customer Experience in Government
We surveyed more than 130 federal members of the GovLoop community about customer experience (CX) prioritization at their agencies, and their responses shed light on the disparities.
6 Best Practices for Successful Digital Transformation
Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
Make Sure Your Agency Is Ready for the 21st Century IDEA
Before your agency can successfully address the 21st Century IDEA, you must understand the scale at which you want to implement any new technology.
Landmarks in Paperless Government Legislation
Agencies that use digital document workflows and electronic signatures save energy, money and time on formerly manual processes.
What the Feds Have Learned About CX Since the 21st Century IDEA
Recent initiatives suggests that the federal government is more focused on strengthening the customer experience (CX) it provides than ever before.