What the Feds Have Learned About CX Since the 21st Century IDEA
Recent initiatives suggests that the federal government is more focused on strengthening the customer experience (CX) it provides than ever before.
Posts Tagged: 21st Century IDEA
The First Step to Designing 21st Century Integrated Digital Experiences
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
The $16.7 Billion Opportunity for Agencies That Digitize
Agencies that replace paper forms with digital self-service solutions, streamline static PDF forms and digitize end-to-end processes can expect big gains.