The Lazy Government Worker is a Myth
Highlighting a government pioneer who co-founded an association to support government customer service professionals.
Posts Tagged: 311
That Time of Year: Autumn Foliage and Leaf Collection Season
Leaf collection is a city service that doesn’t always go as planned.
Mental Health Awareness in Local Government
Situational stress may be inevitable in local government, but creating a healthy, supportive and positive work environment is imperative to reduce burnout and occupational mental health issues.
The First and Busiest 311, Baltimore and New York City
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
Using Creative Steps to Repair Potholes
Communities are coming up with creative ways to deal with potholes.
Showcasing 311 in Canada
Canada is a leader in sports and government services
Learn How the City of Albuquerque Uses Alexa to Serve Citizens
Albuquerque’s 311 system goes beyond traditional phone calls with online, mobile app and Alexa options. Did you know in 2018, Albuquerque became the first city to integrate Amazon Alexa with its 311 contact center?
Cities are Cracking Down on the Illegal Dumping Crisis
As a member of your community if you see evidence of illegal dumping notify your municipal leaders. Your are the eyes and hears of your community.
The Benefits of Social Media for Local Government
By and large, social media in some form is a part of the life of the public. Local government is in a perfect spot to embrace the power of this disruptive and highly-used platform.
Rats, Rodents and 311 Data
Call volume to 311 is the source for data-driven decisions and measurement of success in curbing the city rat race.