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Posts Tagged: 311
The Evolution of 311 and Government Customer Service
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
Learning from the Best City 311 Systems
In 1996, the FCC, at the request of the White House, reserved 311 as a nationwide non-emergency number, and the federal government subsequently funded pilot programs to determine the feasibility of using this number to divert non-emergent calls away from 911. Baltimore was the first in the nation to establish a 311 system as partRead… Read more »
Get the 311
Remember what life was like before 311? Residents lucky enough to live in communities that operate 311 centers know the convenience of having one number to access a host of services and resources. In honor of such a great service, we think March 11th should be dedicated as National 311 Day! Let’s celebrate the communities… Read more »
“Goodnight Sweet Possum.” Participatory Urbanism the Boston Way
As we become an increasingly urban species the challenges related to growing numbers of people occupying finite spaces becomes an acute concern. The friction generated as we rub elbows can make us all uncomfortable. I found out at an event last week that when it comes to moderating these challenges while running the sixth mostRead… Read more »
Government Thy Name Means Service
From dispatching an ambulance to save a life, to making sure someone who has lost a job gains access to the benefits of which they are entitled, to executing all manner of inspectional services, licensing, care for our seniors, concern to level the playing field for people with disabilities and a myriad of other tasksRead… Read more »
Non-Emergency 311 Centers Can Save Lives
When disasters strike towns and cities, 911 centers quickly become inundated with calls beyond those that are truly life-threatening situations. The result is that emergency response is delayed which can sometimes lead to deadly consequences. A case in point is a story in the New York Post about how New York City’s 911 center wasRead… Read more »
Responding to Hurricane Sandy
Hurricane Sandy, the Super Storm that slammed into the Eastern Seaboard early last week, left behind a wave of destruction in its path. Cities like New York, Atlantic City, Hoboken, Philadelphia and hundreds more are dealing with flooding, power outages,and destructive fires as a result. The cost of the damage left behind is estimated toRead… Read more »
Hurricane Sandy Preparation & Donation
This Halloween is shaping up to be a lot spookier for those on the East Coast. If you’re following the latest NOAA hurricane trackers, Hurricane Sandy is indeed turning inland and will affect several states along the Eastern seaboard, including Delaware, Maryland, Virginia, West Virginia, Rhode Island, Pennsylvania, New York, New Jersey, Connecticut and Massachusetts.Read… Read more »
The Power of We and Civic Engagement
Recently for Blog Action Day, the topic revolved around the Power of We and how the continued interaction and connectivity between hundreds and thousands of people can change the world. Not surprisingly, one re-occurring theme that kept surfacing was how Civic Engagement is needed in order to facilitate that change and bring together people toRead… Read more »